Where can I find the installation and user manuals?
You will find all available instruction manuals in PDF form in the Documentation folder in your installer Zip file.
Operating Systems, “Virtual PC’s”, and other FAQ
Q: Will my Starfish software run on Windows 10 or Windows 8.1?
A: All recent releases of currently available software are 64 bit applications and will run on production versions of Microsoft Windows 10 operating system – 64bit versions. Any product that requires hardware interface cards should be checked via us first as sometimes 64bit drivers are not available for certain cards
Q: Do you still support Windows 7/ Windows 8?
A: Whilst some older versions of our software may still run on Windows 7/Server 2008 or Windows 8/Sever 2012, we no longer support or test on those operating systems.
Q: Can I run Starfish software on a virtual PC running on an Apple Mac or Linux?
A: No. Virtual PC software does not generally provide the required level of operating system compatibility to graphics card calls. Although some applications may work, no warranty can be given for operation on this platform, and we cannot provide support for use in these type of installations.
Q: Can I run my Starfish software on a Microsoft virtual PC or VMWare test bed?
A: Some software will run in this mode, but the same limitations can appear as with virtual PCs on other operating systems. No warranty can be given for operation on this type of platform, and we cannot provide support for use in these type of installations.
Q: Can I use a virtual USB hub for my DK2 dongle instead of plugging it into the PC?
A: Whilst we understand from the manufacturers of the dongle that it can be achieved using certain makes of virtual USB hub that connect via IP, they do not guarantee operation with these devices. Anything that runs a DK2 networked server expects the dongle to be plugged directly into the physical PC upon which the license server is running. You cannot as far as we know run a DK2 license sever on a virtual PC successfully.