Support

Product support questions should be logged on our support portal at:  www.starfish.happyfox.com

 

All of our products are sold with an initial 3 month warranty. After this period customers are offered an annual support contract.

Operational Support Contract

This will allow customers priority support for any problems identified with their Starfish Technologies™ products via our support portal www.starfish.happyfox.com and also entitles our customers to free minor version upgrades to the Starfish Technologies™ products they own. Minor version upgrades will typically contain bug fixes and minor feature additions and improvements.

A support contract is available for a fixed cost of 10% of the products current list price.

 

For details on extended hours telephone support and other options, including software escrow, please contact sales@starfish.tv