Support Options

All our products are sold with an initial 3 month warranty. After this period customers are offered an annual support contract.

Operational Support Contract

This will allow customers priority e-mail support for any problems identified with their Starfish Technologies™ products via support@starfish.tv

A valid support contract also entitles our customers to free minor version upgrades to the Starfish Technologies™ products they own. Minor version upgrades will usually contain bug fixes and minor feature additions and improvements.

A support contract is available for a fixed cost of 10% of the products current list price.

For details on extended hours telephone support and other options, including software escrow, please contact sales@starfish.tv