All our products are sold with an initial 12 month warranty. After this period customers are offered an annual support contract.
Operational Support Contract
This will allow customers access to a private web forum and priority e-mail support for any problems identified with their Starfish Technologies™ products via firstname.lastname@example.org
A valid support contract also entitles our customers to free minor version upgrades to the Starfish Technologies™ products they own. Minor version upgrades will usually contain bug fixes and minor feature additions and improvements.
A support contract is available for a fixed cost of 10% of the products current list price.
For details on extended hours telephone support and other options, including software escrow, please contact email@example.com