Support Options

All our products are sold with an initial 12 month warranty. After this period customers are offered an annual support contract.

Operational Support Contract

This will allow customers access to a private web forum and priority e-mail support for any problems identified with their Starfish Technologies™ products via support@starfish.tv.

A valid support contract also entitles our customers to free minor version upgrades to the Starfish Technologies™ products they own. Minor version upgrades will usually contain bug fixes and minor feature additions and improvements.

A support contract is available for a fixed cost of 10% of the products current list price.

For details on extended hours telephone support and other options, including software escrow, please contact sales@starfish.tv