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FAQ's

Adobe Acrobat Document logoIsis subtitle authoring shortcut keys

Adobe Acrobat Document logoIsis keyboard layout

Adobe Acrobat Document logoAdvantage AD authoring shortcut keys

Adobe Acrobat Document logoAdvantage keyboard layout

Adobe Acrobat Document logoIsisAD shortcut Keys - legacy audio description authoring

Adobe Acrobat Document logoIsis operational questions and connection problem debugging guide

Adobe Acrobat Document logoAdvantage operational questions and connection problem debugging guide

Adobe Acrobat Document logoDK2 dongles - how to configure licence servers for Starfish products, and how to solve issues you may face

Zipped fileBatch file to add Isis firewall rules to the Windows firewall. See Isis operational questions.

 

Operating Systems and "Virtual PC's"

Q: Will my Starfish software run on Vista or Windows 7?
A: All recent releases of currently available software will run on production versions of Microsoft 32bit operating systems.

Q: Can I run Starfish software on a virtual PC running on an Apple Mac or Linux?
A: No. Virtual PC software does not generally provide the required level of operating system compatibility to graphics card calls. Although some applications may work, no warranty can be given for operation on this platform, and we cannot provide support for use in these type of installations.

Q: Can I run Starfish software on 64bit operating systems?
A: Generally speaking, yes you can. However, all the code is 32bit so you will not gain any advantage as the software will run in 32bit compatibility mode. This means the same memory limit of 3.2GB and none of the potential acceleration that 64bit offers in some circumstances. You may also find hardware driver compatibility issues. We do not provide any guarantees of operation on 64bit platforms.

Q: Can I run my Starfish software on a Microsoft virtual PC test bed?
A: Some people have managed to run in this mode, but the same limitations can appear as with virtual PCs on other operating systems. No warranty can be given for operation on this platform, and we cannot provide support for use in these type of installations.

 

 

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